Limited Warranty for TEMPUR-Ergo® Adjustable Base

View Floor Model 20-Year Limited Warranty

LIMITED WARRANTY FOR THE TEMPUR-ERGO® ADJUSTABLE BASE

TEMPUR-PEDIC® NORTH AMERICA, LCC (TEMPUR-PEDIC®) WARRANTS THAT IT WILL, AT TEMPUR-PEDIC’S OPTION, REPLACE OR REPAIR PURCHASER’S TEMPUR-ERGO® MODEL IF IT IS DEFECTIVE DUE TO FAULTY WORKMANSHIP OR MATERIALS, SUBJECT TO THE LIMITATIONS DESCRIBED IN THIS WARRANTY.

TEMPUR-PEDIC® UNDERTAKES NO RESPONSIBILITY FOR THE QUALITY OF THE GOODS EXCEPT AS OTHERWISE PROVIDED IN THIS WARRANTY. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE DESCRIPTION ON THE FACE THEREOF.

THIS WARRANTY APPLIES ONLY TO TEMPUR-ERGO® MODEL. THIS MODEL MAY BE IDENTIFIED BY REFERENCE TO THE SERIAL NUMBER ON THE PRODUCT.

YEARS 1 THROUGH 3: FULL COVERAGE OF PARTS AND LABOR TEMPUR-PEDIC

TEMPUR-Ergo® is warranted against defects in the workmanship or materials for a period of three (3) years from the warranty commencement date. During these first three years of the warranty, the entire product is so covered, including factory supplied electronics, electrical components, drive motors and power supply components. Upon notice during the first through third year from the warranty commencement date, Tempur-Pedic® will send replacement parts to the purchaser, at no cost, in order to replace any such defective part. In addition, Tempur-Pedic® will pay all authorized labor and transportation costs associated with the repair or replacement of any parts which Tempur-Pedic® determines to be defective. This three (3) year warranty shall not apply if the purchaser does not return any and all defective parts to Tempur-Pedic® within 15 days of purchaser’s receipt of such replacement parts furnished. Return of the frame, however, should it need to be replaced, is not required.

In no instance will this warranty cover any damage attributable to misuse or to normal wear and tear or to excessive weight placed upon the product. Nor will this warranty cover any purchaser other than the original purchaser nor will it cover product purchased from an unauthorized third party. If you are not the original purchaser of this product, you take “as is” and “with all faults.” If you did not purchase this TEMPUR-Ergo® we will require proof of purchase from you demonstrating that you are the original purchaser and are eligible to make a valid claim under this Warranty.

YEARS 4 THROUGH 5: FULL COVERAGE OF PARTS ONLY

Upon notice during the years four (4) and five (5) from the warranty commencement date, Tempur-Pedic® will offer replacement parts for any defective parts to the purchaser. Factory supplied electronics, electrical components, drive motors and power supply components are included. This two (2) year Warranty shall not apply if purchaser does not return any and all defective parts to Tempur-Pedic® within 15 days of purchaser’s receipt of replacement part. Purchaser shall bear all service, transportation, labor and shipping costs related to the delivery and/or replacement of the defective part.

FRAME ONLY - YEARS 1 THROUGH 25 WARRANTY

Notwithstanding the above, Tempur-Pedic® extends a 25 Year Warranty on the frame itself used in this product. Specifically, Tempur-Pedic® warrants that for a full 25 years, any defect in the workmanship or the materials used in the frame itself shall be covered. In the event of a frame defect, full product replacement will be offered. For purposes of this 25 Year Warranty, the frame consists of the metal structure of the base and specifically excludes its cover, its side rails, decking and legs, actuator lift motors, control box, remote controls, power supply, and any power supply cords.



ADDITIONAL TERMS AND CONDITIONS

In no instance will this warranty cover any damage attributable to misuse or to normal wear and tear or to excessive weight placed upon the product. Nor will this warranty cover any purchaser other than the original purchaser nor will it cover product purchased from an unauthorized third party. If you are not the original purchaser of this product, you take “as is” and “with all faults.” If you did not purchase this TEMPUR-Ergo® directly from Tempur-Pedic® we will require proof of purchase from you demonstrating that you are the original purchaser and eligible to make a valid claim under this Warranty.

This Warranty does not include coverage for damage caused by the purchasers or by other users if the product has been used in a manner inconsistent with the operation and maintenance procedures outlined in the Complete Reference Guide, this Warranty, or any other applicable document published or approved by Tempur-Pedic®. Nor does it include coverage if the product has been repaired or modified by the purchaser or by an unauthorized third party or if the product has been damaged in transit.

This Warranty does not apply to damage to mattresses, fabric, cables, electrical cords or items supplied by Resellers, as defined below. Contact the Reseller or other appropriate party for warranty information on these items. Nor does this Warranty apply to any unnecessary service calls, including costs for in home service calls solely for the purpose of educating the consumer about the unit or finding an unsatisfactory power connection. In addition, if the recommended weight restrictions are not followed (Twin Long, Queen Split, Double, Queen, King, CA King and Split/Dual CA King bases - up to 700 lbs. each) this Warranty is void.

Replacement parts may be new or reconditioned at Tempur-Pedic®’s discretion. Except for the 25 Year Warranty provided for the frame of this product, there is no warranty at all after five years, dating from commencement of this Limited Warranty.

ADDITIONAL LIMITATIONS ON WARRANTY COVERAGE

In the event a warranty claim is filed and a warranty replacement is deemed necessary, purchaser will be required to surrender the original product, including any components, to Tempur-Pedic® at the time of the replacement. Return of the frame, however, should it need to be replaced, is not required.

Repairs to or replacement of the TEMPUR-Ergo® model or its components under the terms of this Limited Warranty will apply to the original warranty period and will not serve to extend such period. This Warranty begins on the “warranty commencement date” which is the date of purchase for new unused products.

If you did not purchase this TEMPUR-Ergo® model directly from Tempur-Pedic®, proof of purchase will be required to demonstrate that you are the original purchaser and eligible to make a valid claim under this Warranty. If original proof of purchase is not provided by the purchaser, Tempur-Pedic® reserves the right to determine if the unit is covered, or is not covered, by this Warranty and may use the manufacturing date as the warranty commencement date.

The decision to repair or to replace defective parts under this Limited Warranty shall be made by Tempur-Pedic® at its option and at its sole discretion. Except for the Warranty provided for the frame of this product, there is no warranty at all after five years, dating from commencement of this Limited Warranty.

TEMPUR-PEDIC® SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF THIS WARRANTY. THE EXCLUSIVE REMEDY FOR BREACH OF THIS WARRANTY SHALL BE REPLACEMENT OR CREDIT TOWARDS REPLACEMENT AS SET FORTH HEREIN. THERE ARE NO EXPRESS OR IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THE WARRANTY DESCRIBED ON THE FACE OF THIS LIMITED WARRANTY.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to every purchaser. This Warranty gives the purchaser specific legal rights, and the purchaser may also have other legal rights, which may vary from state to state.

If you the purchaser experience any problem with your TEMPUR-Ergo® during the warranty period, please consult the troubleshooting section of your Reference Guide. If the problem persists, please contact Tempur-Pedic®’s Customer Service Department by calling toll-free 1-800-821-6621 or by sending an email to customer.service@tempurpedic.com.

Floor Model 20-Year Limited Warranty

This Tempur-Pedic® Rest Easy Limited Warranty is offered on the TEMPUR-Ergo®, TEMPUR-Ergo® Smart, TEMPUR-Ergo® Extend and TEMPUR-Ergo® Extend Smart Adjustable Base Floor Models.

Please retain this warranty document and your proof of purchase/sales receipt. Without this information, your warranty will revert to the date of manufacture. Should you need technical service on your TEMPUR-Ergo®, TEMPUR-Ergo® Smart, TEMPUR-Ergo® Extend and TEMPUR-Ergo® Extend Smart Adjustable Base, contact a Tempur-Pedic Service Support Specialist at 1-800-821-6621. You will need to have this warranty document and proof of purchase available at the time of your call.

THIS TEMPUR-PEDIC PRODUCT IS BEING SOLD IN “AS IS” CONDITION. NEVERTHELESS, TEMPUR-PEDIC NORTH AMERICA, LLC (“TEMPUR-PEDIC”) WARRANTS THAT IT WILL AT TEMPUR-PEDIC’S OPTION, REPLACE OR REPAIR PUCHASER’S FLOOR MODEL TEMPUR-ERGO®, TEMPUR-ERGO® SMART, TEMPUR-ERGO® EXTEND AND TEMPUR-ERGO® EXTEND SMART ADJUSTABLE BASE IF IT IS DEFECTIVE DUE TO FAULTY WORKMANSHIP OR MATERIALS. SUBJECT TO THE LIMITATIONS DESCRIBED IN THIS WARRANTY, BECAUSE THIS PRODUCT HAS BEEN DISPLAYED ON THE RETAIL STORE SHOWROOM FLOOR, IT MAY BE MISSING VARIOUS ACCESSORY COMPONENTS AND MAY HAVE NORMAL WEAR AND TEAR FROM SUCH USE AND DISPLAY. PURCHASER TAKES THE PRODUCT IN SUCH CONDITION. PLEASE CHECK IT CAREFULLY BEFORE PURCHASE. THIS LIMITED WARRANTY APPLIES TO FLOOR OR DISPLAY MODELS OF THE TEMPUR-ERGO®, TEMPUR-ERGO® SMART, TEMPUR-ERGO® EXTEND AND TEMPUR-ERGO® EXTEND SMART MANUFACTURED ON OR BEFORE JANUARY 1, 2023.

YEAR 1 – Full Coverage of Parts and Labor. Your TEMPUR-Ergo®, TEMPUR-Ergo® Smart, TEMPUR-Ergo® Extend or TEMPUR-Ergo® Extend Smart Adjustable Base is warranted against defects in workmanship or materials for a period of one (1) year from the warranty commencement date (see below for details). Electronics, electrical components, drive motors and massage motors are included. Upon notice, during the first year from the warranty commencement date, Tempur-Pedic will send replacement parts (at no cost to the purchaser) for any defective part to the purchaser, and Tempur-Pedic will pay authorized labor and transportation costs associated with the repair or replacement of any parts Tempur-Pedic determines to be defective. This one (1) year limited warranty shall not apply if purchaser does not return all defective parts to Tempur-Pedic within 15 days of purchaser’s receipt of replacement parts.

YEARS 2 THROUGH 20 – Prorated Coverage of Parts Only

Upon notice during the second through the twentieth (2-20) years from warranty commencement date, Tempur-Pedic will offer, at a price commensurate with the remaining time attributable to this warranty, replacement parts for any mechanical bed part found to be defective in workmanship or materials. Electronics, electrical components, drive motors, massage motors, and remote control are excluded. Based upon this term of twenty years, the replacement of a defective part in year two of this warranty would cost the purchaser 5% of its then current replacement cost. In year three the replacement of a defective part would cost the purchaser 10% of such replacement costs; in year four the replacement of a defective part would cost the purchaser 15%, and so on until year 20 when the purchaser would bear 95% of such replacement costs. Such proration will not be allowed, and the terms of this warranty shall not apply, if the purchaser does not return all defective parts to Tempur-Pedic within 15 days of purchaser’s receipt of replacement part. Purchaser shall bear all service, labor, and shipping costs related to the delivery and/or replacement of the defective part.


WARRANTY COMMENCEMENT: This warranty as to Tempur-Pedic units used as floor or display models begins on the “warranty commencement date” which is the date of purchase by the end consumer from Tempur-Pedic or one of its authorized retailers. Proof of purchase date is required. If original proof of purchase is not provided by purchaser, Tempur-Pedic reserves the right to determine if the unit is not covered by this limited warranty or to use the manufacturing date as the warranty commencement date.

This warranty does not apply: (a) to any damage caused by the purchaser; (b) if there has been any unauthorized repair or replacement of the unit’s parts; (c) if the unit has been mishandled (whether in transit or by other means), subjected to physical or electrical abuse or misuse, or otherwise operated in any way inconsistent with the operation and maintenance procedures outlined in the Complete Reference Guide, this warranty, and any other applicable document published or approved by Tempur-Pedic; (d) to damage to mattresses, fabric, cables, electrical cords or items supplied by retailers (contact the retailer or relevant party for warranty information on these items); (e) if there have been any unnecessary service calls, including costs for in-home service calls solely for the purpose of educating the consumer about the unit; (g) if the recommended weight restrictions are not followed (Twin, Twin Long, Double, Split Queen, Queen, Split CA King – 600 lbs), the warranty will be void.

Repairs to or replacement of the TEMPUR-Ergo®, TEMPUR-Ergo® Smart, TEMPUR-Ergo® Extend and TEMPUR-Ergo® Extend Smart Adjustable Base or their components under the terms of this limited warranty will apply to the original warranty period and will not serve to extend such period. The decision to repair or to replace defective parts under this warranty shall be made by Tempur-Pedic at its option and its sole discretion.

REPAIR OR REPLACEMENT SHALL BE THE SOLE AND EXCLUSIVE REMEDY OF THE PURCHASER. THERE SHALL BE NO LIABILITY ON THE PART OF TEMPUR-PEDIC FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OR FOR ANY OTHER DAMAGE, CLAIM, OR LOSS NOT EXPRESSLY COVERED BY THE TERMS OF THIS WARRANTY. THIS LIMITED WARRANTY DOES NOT INCLUDE REIMBURSEMENT FOR INCONVENIENCE, REMOVAL, INSTALLATION, SETUP TIME, LOSS OF USE, SHIPPING, OR ANY OTHER COSTS OR EXPENSES. WE LIMIT THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives the purchaser specific legal rights, and the purchaser may also have other rights, which may vary from state to state. This warranty is valid in all 50 states, Puerto Rico, and Canada. This warranty is valid only for the original purchaser of the product. An original purchaser is one who purchases the product directly from Tempur-Pedic North America, LLC or an authorized retailer of Tempur-Pedic North America, LLC. If you are not the original purchaser of this product, you take it “as is” and “with all faults.” If you did not purchase this product directly from Tempur-Pedic North America, LLC, we will require proof of purchase from you demonstrating that you are the original purchaser and are eligible to make a valid claim under this warranty.

If you experience any issues with your TEMPUR-Ergo®, TEMPUR-Ergo® Smart, TEMPUR-Ergo® Extend or TEMPUR-Ergo® Extend Smart Adjustable Base during the warranty period, please consult the troubleshooting section of your Reference Guide. If problems persist after following these instructions, please call 1-800-821-6621.

NOTE: Retain this warranty information and proof of purchase for your records.